We hope you love the products you’ve ordered! if you are not 100% satisfied with your purchase, you can return unopened items in a new and unused condition within 30 days of purchase for a refund. to initiate a return, please contact us at @watsonpaperdesign.com to obtain authorization for the return and receive additional instructions. apologies, but we cannot accept any returns that have not been authorized by our team.Please note any costs associated with shipping the return are the responsibility of the customer and original shipping fees will not be refunded. Once we receive the returned item(s), your refund will be credited to the original method of payment within approximately 1-3 business days. Please bear in mind these are hand designed and hand crafted items.  Variations in the design and construction are part of the product experience. These are tested to withstand normal wear and tear. If you receive your item and are not 100% in love, please consider gifting to a friend who would be – that is Watson’s mission after all.